Member-only story
I spent a good part of a decade as a waitress or front of house staff member. My favourite part of my role was having regular customers order their same coffee and meal. I’d ask how they were doing and their reply usually was, “Better now that we get to see your smiling face!”. It was an amazing experience.
I learnt to be resilient, I learnt to problem-solve in fast-paced environments, I learnt what customer service was really about.
As the years went on, the early starts and late nights began to wear my body down. I was often unwell, my morale was low. I knew I needed a change.
The transition from hospitality to an office
A couple years later, I applied for a volunteering position as an Administration Assistant for a charity organisation. I was offered the position after my interview and couldn’t believe I was finally making the transition to a new industry!
As time went on, I learned new processes and became familiar with the systems that were used.
When a paid position became available, I applied and got the role within the same team I volunteered for.
I learned more, sharpened my customer service skills and felt like I was part of something bigger than myself. The feedback…